Authorized Provider Agreements

Red Cross Responsibilities to the Authorized Provider

To assist you in offering quality training, the Red Cross is committed to providing the following responsibilities to authorized providers:

• Designate an individual to serve as your primary contact
• Provide the finest programs based on research and input from our customers
• Properly train your instructors
• Ensure the quality of the program through ongoing evaluations and program development
• Provide open communications with you
• Provide information that you need to offer quality training as well as meet your training responsibilities
• Provide services to you at a fair price, based on value
• Provide American Red Cross course completion certificates in a timely manner
• Maintain your instructors’ records
• Reauthorize your instructors who meet the criteria
• Maintain course records for five years
• Develop course curriculum and materials
• Provide timely updates and information to instructors
• Adhere to the terms of the Authorized Provider Agreement
• Provide technical assistance to instructors
• Provide a quality assurance program
• Give permission to use the Red Cross name and emblem in promotion of Red Cross instructional programs (in strict accordance with Red Cross policies and procedures)
• Provide flyers, brochures, posters and other course promotional materials

Authorized Provider’s Responsibilities

As an Authorized Provider, you also have responsibilities that are outlined in detail in the Authorized Provider Agreement. The following are the basic responsibilities of the Authorized Provider:

• Designate an individual to be the primary contact to the Red Cross
• Identify only individuals who are qualified to be instructor candidates
• Submit properly completed records and reports in the designated time frames
• Keep the Red Cross informed of changes in an instructor’s status
• Support instructors’ adherence to Red Cross policies and procedures
• Respect the copyrighted materials, name and emblem of the American Red Cross
• Assist the Red Cross in resolving issues that may arise with instructors
• Maintain a safe environment suitable for the delivery of the programs
• Maintain open communications with the Red Cross
• Adhere to the terms of the Authorized Provider Agreement
• Inform course participants that the training is an American Red Cross course; the instructor should show visual Red Cross identification during the training