Quality Assurance

Quality Assurance
Quality assurance in American Red Cross Health and Safety Services programs is the responsibility of all parties: the American Red Cross, the authorized provider and the instructor. The Red Cross is the leader in quality health and safety training, and it maintains that status by authorizing instructors who adhere to the training standards and continually strive to provide exceptional training and service to the community.
You can help to maintain this high quality by using the following strategies:

• Choose the right individuals to become instructors
• Support instructors’ compliance with Red Cross policies and procedures by making sure they have the proper equipment, space and time to conduct the training
• Make instructors available for additional training as necessary
• Review, take action and monitor the information received from the course evaluation forms (course evaluation forms for students are available in the instructor manual for the applicable course) or online at the Instructor’s Corner
• Observe instructors when they teach
• Encourage instructors to co-teach with other Red Cross trained instructors The Red Cross will also support you with its quality assurance efforts. In addition, the Red Cross takes steps to ensure its training standards are maintained. These include:
• Providing high quality instructor training
• Establishing and explaining all national and local policies, regulations and procedures that relate to the instructor’s responsibilities including the Instructor Agreement
• Making co-teaching opportunities available to instructors
• Monitoring of Course Record forms and other reporting forms for potential problems
• Evaluating courses randomly by either surveying or observing the teaching of instructors
• Providing technical support to instructors